This Privacy Policy explains how Thailand Wedding App Co., Ltd. (a Jifu LLC company), operating as Pawinée ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you use our website at Pawinée.com and our wedding planning platform (collectively, the "Service").
We are committed to protecting your privacy in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and applicable international data protection laws. By using the Service, you agree to the collection and use of information in accordance with this policy.
📌 Quick Summary: We collect only the information needed to provide wedding planning services. We never sell your personal data. We share information only with vendors you choose to work with. You can request access to or deletion of your data at any time.
1. Information We Collect
1.1 Information You Provide Directly
When you use our Service, we may collect the following categories of personal information:
- Contact Information: Your name, email address, phone number, and mailing address when you create an account, submit an inquiry form, or contact us.
- Wedding Details: Your wedding date, venue preferences, guest count, ceremony type (Thai traditional, Western, fusion, etc.), and other wedding-related preferences submitted through our inquiry or planning forms.
- Partner Information: Your partner's name and contact details as part of the wedding registration process.
- Guest Information: Names and dietary preferences of guests you register through the platform (you represent that you have obtained appropriate consent from your guests).
- Payment Information: Billing details and payment card information processed securely through our third-party payment processors. We do not store full payment card numbers on our servers.
- Communications: Any messages, photos, videos, or other content you upload, share, or send through the platform, including live feed posts, comments, and direct messages.
1.2 Information Collected Automatically
When you access our Service, we may automatically collect:
- Device Information: IP address, browser type and version, device type, operating system, and unique device identifiers.
- Usage Data: Pages visited, time spent on pages, features used, clickstream data, and interaction patterns within the Service.
- Location Data: Approximate geographic location derived from your IP address. Precise location data is not collected without your explicit consent.
- Cookies & Similar Technologies: We use cookies and local storage to maintain your session, remember preferences, and improve your experience. You can control cookie settings through your browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: To create and manage wedding apps, facilitate guest feeds, enable live streaming, process food and beverage orders, and coordinate with vendors.
- Communication with Vendors: To share your wedding details and preferences with vendors (photographers, caterers, florists, venues, etc.) that you expressly choose to work with through our platform.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance with the platform.
- Service Improvement: To analyze usage patterns, optimize the platform's performance, and develop new features.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes in Thailand and other relevant jurisdictions.
- Marketing (with consent): To send you promotional materials about our services, wedding tips, and special offers if you have opted in to receive such communications. You may unsubscribe at any time.
3. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: Data transmitted between your browser and our servers is encrypted using TLS/SSL protocols. Stored data is encrypted at rest.
- Secure Servers: Your data is stored on secure servers with restricted access, firewall protection, and intrusion detection systems.
- Access Controls: Access to personal data is limited to authorized personnel who require it to perform their duties.
- Regular Audits: We conduct periodic security reviews and vulnerability assessments to maintain the integrity of our systems.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
4. Third-Party Sharing
We may share your information with the following categories of third parties:
- Wedding Vendors: When you choose to engage specific vendors (caterers, photographers, florists, venues, musicians, etc.) through our platform, we share relevant details to facilitate your wedding planning. We only share information with vendors you expressly authorize.
- Service Providers: Trusted third-party companies that help us operate the Service, including cloud hosting providers, payment processors, analytics services, and customer support platforms. These providers are contractually bound to protect your data and use it only for the services they provide to us.
- Legal Authorities: When required by law, court order, or government regulation in Thailand, or to protect our rights, property, or safety, or that of our users.
- Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
We do not sell your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
- Account Information: Retained for the duration of your account plus 12 months after account closure, unless a longer retention period is required by law.
- Wedding Media (photos, videos): Retained according to your chosen plan — 7 days (Starter), 90 days (Premium), or 1 year (Ultimate). Extended storage is available through the Memory Vault subscription.
- Payment Records: Retained for 5 years as required by Thai financial and tax regulations.
- Communications and Support Records: Retained for 3 years from the date of last interaction.
When data is no longer required, it is securely deleted or anonymized.
6. Your Rights
Under the Personal Data Protection Act B.E. 2562 (2019) of Thailand and applicable international laws, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete data.
- Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
- Right to Restriction: You may request that we restrict processing of your data under certain circumstances.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information in Section 8. We will respond to your request within 30 days as required by Thai law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than Thailand where our servers, service providers, or vendors are located. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Your continued use of the Service after any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of the Service and request deletion of your data.